If a product carries a warranty and requires
service, those claims are usually handled between
you and the manufacturer. Missing parts and/or
hardware from opened kits and parts bags must also
be obtained from the manufacturer.
A
customer service representative will be happy to
help you locate a manufacturer and/or service
center.
Car parts, electric motors, speed controls, and
batteries are subject to a variety of service
requirements by customers, so most broken parts are
considered normal wear and are not covered by
manufacturer's warranty. Fast charging and heat
build-up in batteries can cause cell damage or cell
case separation and are not covered by
Selection, prices and
availability may vary between our On-lineand Walk-in
stores.
We do not ship outside of the
United States and do not accept international credit
cards.
We want you to be
completely happy with your purchases. So we do
everything we can to assure you get the exact
merchandise you order, delivered on time. If for any
reason you are not satisfied with your order, we
will be happy to accept returns within 14 days under
these guidelines:
Returned merchandise must be in unused condition and
in its original packaging. The mounting of engines
and accessories, running fuel through engines,
cutting or pushing out the balsa sheets in kits, and
other similar actions constitutes used merchandise.
Radios must be returned with un-mounted servos and
switch harness.
When packing your order for return, please be sure
all the original packing material and instruction
papers and/or manuals are included. We will be
unable to process your return if parts are missing,
or if items are not packed properly to avoid damage
to products and their boxes and/or packages. ARF
kits are specially packaged to ensure safe shipping
of all contents. In order to receive credit for a
returned ARF, the contents must be returned in the
original plastic covers and arranged in a manner
that will not damage the contents or packaging.
If you are requesting another item in exchange for
returned merchandise, and if that item is a
different price, please indicate how you wish to pay
or be credited for the difference. (Visa, MasterCard
or Discover)
If
you receive defective merchandise, please call us
for return instructions. In most cases, we will
accept returns and make adjustments; however, some
manufacturers prefer handling defects directly.
Defects found after the product is in use usually
fall under manufacturer's warranty. A customer
service representative will be happy to help you
determine which procedure is appropriate for you.
If a package has
been damaged in shipping and it is apparent when
the package arrives at your door, please REFUSE the
delivery. If you have already accepted a package,
and then discover that it has been damaged, call us
immediately. We'll take it from there. Be sure to
save all paperwork and packing material with the
damaged goods. The carrier may wish to inspect it
before processing the claim. Please do not return
damaged-in-shipment merchandise yourself, it could
jeopardize your claim and keep you from receiving
credit for the return.
We'll go
out of our way to help you choose the right
combination of products for your hobby needs. And
we'll bend over backwards to make sure you're
satisfied. But there's a limit to everything, and
here's ours:
We cannot accept responsibility for injury and/or
crash damage or loss of kits, engines and
accessories, parts and materials that occurs during
the use of any radio-controlled model. The user
shall determine the suitability of the product for
his or her intended use and shall assume all risk
and liability in connection therewith.
If you substitute or replace normal kit hardware
and/or radio components with after-market
accessories, KMDV Enterprises, LLC cannot be held
responsible for problems or equipment failure caused
by incompatibility or modifications. This includes
all other products sold by KMDV Enterprises, LLC.
KMDV Enterprises,
LLC makes every effort to ensure the accuracy of
the information published on our Web site. However,
the documents and graphics published on this site
may contain technical inaccuracies or typographical
errors. KMDV Enterprises, LLC makes no
representations about the suitability of the
information and graphics presented on this site. All
such documents and graphics are provided "as is"
without warranty of any kind.
If an error is
made and a product is listed at an incorrect
price, KMDV Enterprises, LLC shall maintain the
right to refuse or cancel any orders placed at the
incorrect price. If the order has been confirmed and
charged to your credit card, KMDV Enterprises, LLC
shall immediately issue a credit in the amount of
the incorrect price.
If you are having your merchandise sent to an
address that is different from your billing address
we request that the address be on file with the
credit card company. KMDV Enterprises, LLC has the
right to turn down an order that is shipped to an
address other than the billing address on your
order. Please ensure that your shipping address is
on file with the credit card issuing bank so we can
process your order.
